MSAMM

EGYPT & SAUDI ARABIA · 8 ORACLE TRACKS

Oracle support that runs on a clock you control.

Prepaid hour packages, track-matched consultants, and one platform where tickets, proposals, and your balance live together. Accepted work draws down hours — never a surprise invoice.

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ORACLE TRACKS
8ORACLE TRACKS
SERVICE LINES
5SERVICE LINES
HOURS / YEAR
50–1000HOURS / YEAR
COUNTRIES
2COUNTRIES
msamm.co / supportPREVIEW

HOUR BALANCE

124/ 200 hrs

Choose a package size
  • FINANCEAutoInvoice rejecting tax rate code3 hrs
  • HCMRetro element misses prior period5 hrs
  • OIC401 after certificate rotation2 hrs

01 — SERVICES

Five ways we plug into your Oracle estate

Finance, SCM, HCM, Technical & Dev, DBA, OIC, VBCS and EPM — every track staffed by consultants who work only in it.

  • FULL CYCLE

    Implementation

    Fusion and EBS from requirements and configuration through go-live and hypercare.

  • EMBEDDED

    Onsite / offshore outsourcing

    Dedicated consultants inside your team — in Cairo, in Riyadh, or on your hours from ours.

  • PREPAID

    SLA support

    Yearly hour packages with guaranteed response times. Raise a ticket; a matched expert answers.

  • AUDIT

    Health check

    Configuration, performance, and security review of your estate with a prioritized fix roadmap.

  • AI

    AI agent activation

    Agents on top of Fusion and EBS for ticket triage, knowledge search, and process automation.

02 — THE PLATFORM

The platform is the product

Everything that happens between raising a ticket and accepting the work happens in one place, on the record.

  • One ledger for every hour

    Balance, deductions, and accepted proposals in a single audit trail.

  • Track-matched proposals

    Consultants propose an estimate; you compare profiles and ratings before accepting.

  • Meetings scheduled in-platform

    Accept an estimate and the session is booked — no email thread.

  • Shared knowledge base

    Documented fixes from past tickets. Self-serve answers cost zero hours.

Open a live view
The MSAMM support console showing an hour balance and open tickets

03 — TALENT PIPELINE

We don't hire Oracle consultants. We make them.

Students learn in our academy, graduate into internships, sit in on real client work, and become the consultants who answer your tickets.

  1. STAGE 01

    Academy student

    Certified courses in all eight Oracle tracks, in English and Arabic.

  2. STAGE 02

    Intern

    Shadows consultants in live client sessions, two per meeting.

  3. STAGE 03

    Freelance consultant

    Public profile, picks tickets in-track, proposes hours.

  4. STAGE 04

    Your project

    The person who trained here is the person who answers you.

Meet the consultants in training

The MSAMM consulting team at work

CAIRO · RIYADH

Onsite when it matters, offshore when it doesn't

04 — HOW SLA SUPPORT WORKS

Hours in, answers out

  1. Register and pick a yearly package

    Paid once for the year. Card payment in EGP for Egypt, SAR for Saudi Arabia.

  2. Raise a ticket in your Oracle track

    Or search the knowledge base first — many issues have a documented fix you can apply free.

  3. Review consultant proposals

    Track-matched experts propose an hour estimate. Open profiles, compare experience and ratings.

  4. Accept — hours deduct automatically

    The platform deducts accepted hours and schedules the meeting. Payouts are our concern.

Start with a package. Raise your first ticket today.

50 to 1000 hours, paid once for the year. EGP for Egypt, SAR for Saudi Arabia.

Buy hoursBrowse the knowledge base